Shipping & Returns

At Dancingbay we are proud of our commitment to quality and personal service.  Your custom is important to us.  If for any reason you are not happy with your purchase, please contact us immediately and we will do my best to help, in line with standard returns and exchanges policy below.

Shipping

Shipping rates are normally automatically calculated at checkout, however, we do invite all our customers to email your shopping list to us so we can personally calculate the best possible shipping rate for you.  Remember, purchasing multiple items often attracts great discounts for you so simply contact us for an accurate discounted price delivered to your door.
 

All our shoes are made to order and leadtime is 12 to 15 days. 

No refunds can be given on shipping. We cannot offer guarantees on delivery dates but we can offer an estimate based on previous shipments.  If delivery has been 'attempted' or you have failed to collect your package once it arrives at your local depot and the shipment is returned to me, we cannot refund your order or the shipping costs.  The shipping costs incurred to re-ship the order, will be at your expense.

Returns / Exchanges
Our policy lasts 30 days.  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

All refunds are for merchandise only.  All shipping and handling fees are non-refundable.  International orders will be charged full shipping rates on all exchanges.

To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging with tags attached.

Dont send your item back without contacting us first.   Of course, any items found to be faulty will happily be refunded or exchanged. 

Exchanges of Dance shoes will only be accepted if shoes are unworn and undamaged and carefully re-wrapped for shipping.  We suggest to try your shoes on a carpeted clean floor. 

Please do not send your purchase back  unless instructed by Dancingbay.  

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. PLEASE ENSURE when exchanging/returning items you always use shipping with tracking.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items (if applicable)
Only regular priced items may be exchanged or refunded, unfortunately sale items cannot be refunded or exchanged.

Exchanges (if applicable)
We always replace items if they are defective or damaged.  If you need to exchange it for the same item please contact us and ONCE WE HAVE CONFIRMED YOUR EXCHANGE you can send your item to us.